IT Lead – Technology Support Specialist

As the IT Lead at b.well you will serve as the champion of technology, tools, and processes that serve a company of highly professional people who are seeking to redefine how healthcare is digitally experienced. If you are seeking an opportunity to apply your technology and leadership skills as part of a team seeking to fix America’s largest industry challenges, then look no further. As the IT Lead at b.well you will lead & support the technology solutions across all functional areas of the company. You will be making an impact at a company that is transforming the digital world through the power of technology (and talent). What You’ll Do: You will be the IT Specialist and go-to champion for the IT needs of b.well employees. You will lead & manage cross-cutting projects from inception to delivery with emphasis on data-driven metrics providing customer & business value. You will bring mastery in delighting & facilitating the productivity of company employees through the power of great technology tools and efficiency of support. Lead with a high level of integrity and agility to navigate iterations and change course when needed, but also applying healthy rigor to IT processes and best practices. You will partner closely with both security, engineering, and operations teams to enable a seamless security approach between Company IT, 3rd Party Tools, and business production environments. Design & Innovate Employee onboarding processes, hardware, and tools. You will develop and support self-service documentation on best practices, training, tools, dashboards to enable employees to be as self-sufficient as possible. Partner across product, engineering, design, and operations teams to identify and prioritize top technology projects, tools, processes, and feature improvements as needed to support the business. Optimize and continuously scale the helpdesk needs of business, product, technology, and operational teams amidst a fast paced startup environment. Cultivate positive & collaborative culture as part of a vibrant global & diverse company which values Humility, Uniqueness, Boldness, Creativity, and Teamwork. You will safeguard sensitive data by following policies and training concerning your security and privacy responsibilities Job Requirements: 7+ years as an Internal technology support specialist. 5+ years of experience leading IT support functions. Proven experience and certifications in IT support, Networking, and Security. Experience working in high paced agile team environments with bias for collaboration, iterative learning, and customer-oriented results. Experience in managing highly efficient help desk operations and workflows, including familiarity of tools such as JIRA, ZenDesk, ServiceNow, etc. Admin expertise in managing a high security IT & Networking environment including managing accounts, passwords, groups, access, etc. with expertise in security controls, 2FA tools, etc. Admin expertise in IT Networking including VPNs, Antivirus, WIFI, Routing, Monitoring, etc. Admin expertise with MDM software such as MobileIron, Airwatch, etc. Admin level knowledge of Apple Mac computers, ICloud, and associated desktop tools Admin working knowledge of Mobile platforms such as Apple iOS and Google Android. Admin level knowledge of Google and Microsoft Security, Mobile devices and Productivity products including email, calendar, docs, worksheets, video, cloud drives, etc. Admin level knowledge of Atlassian products such as JIRA, Confluence, etc Experience with video & real-time communications tools such as Slack, BlueJeans, Zoom, Teams, etc Experience with data backup strategies, processes, and prevalent systems such as Google, Microsoft drive, Apple iCloud, Box, etc. Great to Have Startup and Enterprise experience Cyber security specialization, certifications CompTIA, or other, IT Networking specialization, certifications Apple Mac support specialization, certifications Help desk specialization and network specialization, certifications Experience with cloud platforms such as AWS Experience in Agile processes Experience and passion for the healthcare domain Bachelors or master’s degree in Mathematics, Information Systems, Security Engineering, Computer Science, Computer Engineering, or equivalent work experience. Job Perks: Competitive compensation Health, dental, and vision benefits 401k Working with a small team of passionate and engaged people Help fix our broken healthcare system & make a difference About Us: b.well is the heart of healthcare. We modernize access to healthcare with a consumer-centric approach that is convenient and simple. We help forward-thinking health plans, self-funded employers, and health systems give their members the experience they demand and deserve. Our health management platform is the first to be able to break down the IT barriers that have for a long time made it impossible to connect disparate, siloed health data in a single place. The platform, offered on iOS, Android, and via a web app, unifies all aspects of a person’s health and puts the consumer in control. From consolidating complete medical record histories, providing transparent insurance information, integrating wearable and genomic data, and more; our goal with b.well is to make managing health and insurance simple.

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